Problem With Yaris

[louisxiv]

I am having a nightnmare with my Y reg Yaris. I bought it from an Arnold Clark dealership (not a Toyota Franchise) 3 months ago and am still waiting for anything resembling a Service Record. In the meantime my car has broken down.

Because I had an important meeting to get to in Edinburgh I asked for my car to be dropped at an Arnold Clark Service Centre in Edinburgh, as opposed to the Arnold Clark Toyota Dealer in Stirling. They've taken 6 days to look at it and now have told me that they can't fix it but that the fault which is, of course, not covered by my autocare plan, came up as number P0443 which means my Emission Evaporator Circuit Valve is faulty. They also told me that during a discussion with the mechanics in their Toyota Franchise (in Stirling) one of them said "but his car doesn't have one of them". Can anyone shed any light on this?

Also, because the item they're claiming is faulty isn't covered by my autocare plan i've had to pay for the 'courtesy' car they gave me since the day after mine broke down. I'm absolutely furious. Can anyone advise me as to what i'm best to do in these circumstances?

[crazyman50000]

Use a pushbike.

[louisxiv]

Use a pushbike.

Thanks. Really helpful.

[Parts-King]

I would be speaking to the service manager explaining the poor service you are getting, AC is a large company, surely they could get it to their Toyota dealer where somebody would know what was wrong? If you get no joy with the SM, speak to the Dealer Principle and tell him what poor service you are getting. Sadly a lot of warranties do not cover everything, I don't know what an autocare plan is but I bet it only covers major failures. It's at times like these that you wished you had a Toyota extended warranty plan.

Kingo

[T V O R]

Use a pushbike.

Fool. Show the lady some courtesy.

louisxiv, I would take it directly to Toyota to get a proper diagnosis. Any bill for any repairs should be passed on the dealer you bought it off.

[gar]

Use a pushbike.

He should shove that pushbike right up his Ah- now where were we? Oh yes,

I am unsure about Scottish law but I thought that any item sold had to be 'Of merchantable quality' and 'Fit for the purpose it was sold for' As you had a developing fault, it clearly was not!

I would complain to the M.D. of the company, telling them that you are also going to complain to consumer magazine 'WHICH'. Don't just make this an idle threat though, do so!

You may have to take out a subscription to the mag but it will be money well spent as they can advise you of your rights and even help with solicitors, etc. I think you should have a strong case for recompence as the onus is now on the dealer to prove that there was nothing wrong with the vehicle, rather then you having to prove there was!

[louisxiv]

Use a pushbike.

He should shove that pushbike right up his Ah- now where were we? Oh yes,

I am unsure about Scottish law but I thought that any item sold had to be 'Of merchantable quality' and 'Fit for the purpose it was sold for' As you had a developing fault, it clearly was not!

I would complain to the M.D. of the company, telling them that you are also going to complain to consumer magazine 'WHICH'. Don't just make this an idle threat though, do so!

You may have to take out a subscription to the mag but it will be money well spent as they can advise you of your rights and even help with solicitors, etc. I think you should have a strong case for recompence as the onus is now on the dealer to prove that there was nothing wrong with the vehicle, rather then you having to prove there was!

Thanks for this guys. I can feel a fight coming on!

[Chris81]

Sorry to hear about your situation. But before all this talk of solicitors and legal proceedings follow Kingo's sensible advice and arrange to meet with the important people at Arnold Clark. If you had 3 months of trouble free motoring with the car and it has only broken down now then AC may decline any responsibility. If the problem was not apparent when they sold it and the faulty item is not covered by their warranty which you signed up to then you don't really have grounds for any serious complaint. Nevertheless, they may decide to meet you part way as a gesture of goodwill, hence why it's important to be civil at all times despite feeling mad inside.

Another important question is how come you bought the car with no service record? We're talking about a 6 year old car here and ensuring it has been cared for is pretty vital.

[gar]

Sorry to hear about your situation. But before all this talk of solicitors and legal proceedings follow Kingo's sensible advice and arrange to meet with the important people at Arnold Clark. If you had 3 months of trouble free motoring with the car and it has only broken down now then AC may decline any responsibility. If the problem was not apparent when they sold it and the faulty item is not covered by their warranty which you signed up to then you don't really have grounds for any serious complaint. Nevertheless, they may decide to meet you part way as a gesture of goodwill, hence why it's important to be civil at all times despite feeling mad inside.

Another important question is how come you bought the car with no service record? We're talking about a 6 year old car here and ensuring it has been cared for is pretty vital.

That info seems good but I think I am correct in stating that 'merchantable quality' is not a purchased warranty, but a consumer's right and that it now stands at about 6 months. Even a brand new warrenty on, say, a washing machine, will be a year but the merchantable quality issue and reasonable use, etc, say's you should expect it to last a lot longer then that and that the seller is responsible, not the manufacturer. In your case, Arnold Clark, as they should have sold you something 'fit for the purpose intended' I.E. driving, and not just for a few months!

[foggy08]

just curious ...... but that the fault which is, of course, not covered by my autocare plan, came up as number P0443 which means my Emission Evaporator Circuit Valve is faulty. They also told me that during a discussion with the mechanics in their Toyota Franchise (in Stirling) one of them said "but his car doesn't have one of them". Can anyone shed any light on this?

what is a....... Emission Evaporator Circuit Valve ......and should his car have one.......and if it does is it expensive to fit/fix

[CMC_MLT]

all yaris have EVAP as far as I know - is takes the fume laden headroom air of the fuel tank and at intervals defined by the ecu dumps the vapuours in to the sir cleaner - there's the filter canister attached to the bulk head and the valve itself is attached to the side of the sir cleaner - shouldn't be such a show stopper that you have the car breaking down though - strange!!