Auris Tr

[Joglea]

I took delivery of my new Auris TR on 1st December and within 100 miles the breaks started to sqeal. Its been back to the dealership twice first for a deglaze and then new brakes but they still sqeal albeit intermittently now. Has anyone had this problem?

I've written to and emailed Toyota GB Customer Services because I felt a bit let down by the service received from the dealership but I haven't had a reply from them yet.

Also, when you wash wipe the water only covers the bottom bit of the screen which is a bit strange because if you're stationary it doesn't wash the screen.

I gave up my Honda Jazz for the Auris and at the moment I'm beginning to wish I hadn't.

Does anyone else have any thoughts on this.

[mpotter]

I took delivery of my new Auris TR on 1st December and within 100 miles the breaks started to sqeal. Its been back to the dealership twice first for a deglaze and then new brakes but they still sqeal albeit intermittently now. Has anyone had this problem?

I had similar problem with the rear brakes which was very annoying in stop start traffic, I initially had replacement rear brake pad housing installed which cured the problem when driving foreward. However, brakes still made a whining noise when reversing, this was solved by replacing the rear calliper hangers and rear brake pads.

Also, when you wash wipe the water only covers the bottom bit of the screen which is a bit strange because if you're stationary it doesn't wash the screen.

Does anyone else have any thoughts on this.

The jet washers are fixed in place and can not be adjusted, you need to take the car to the dealer who will fit a new jet wash which will squirt at a different angle (+ or - 2 degrees) I read about this somewhere on this forum.

I gave up my Honda Jazz for the Auris and at the moment I'm beginning to wish I hadn't.

Yeah I gave up a leon Cupra TDI for my Auris 2.0 D-4D T-spirit and am beginning to miss the Leon

[Red Yaris 54]

The question and answer to the washer jets is here:

http://toyotaownersclub.com/forums/index.php?showtopic=74628

These can usually be found by using the forum search function ;) :)

[Grippen]

Hello to both well I had a Saxo so I guess its not difficult to say that I do not regret the fact of changing it for the Auris.

About the problems you report. I also had the brakes noise and that was fixed at the dealer I have to say it was a hard battle because they didn't had all the parts the first 2 times. Anyway they were very cordial in the last time, they fixed the problem and even brought me the car to work.

The windshield washers is a problem that I don't have then again someone already reported the solution and I think it's not something new either.

I think such problems are minor when compared to other ones this can be easily fixed if the service shops want to. The problem sometimes is that for them this issues are low priority and they say don't notice it, simply do half of the work or don't check the database to see what is the solution. In the case of the brakes I'm almost sure they checked it because they were waiting for material so I think that slowly they are learning what to do.

I know its not nice and I don't work for Toyota or have shares in the company but every new car as problems it's not a Toyota problem or Auris problem. Every new car and when I say new, is brand new parts which is the case of the Auris. Taking some buttons aside everything else is brand new as so such problems happen. I read somewhere that the Meganes for example also have the brakes noise problem and I managed to confirm that last week with a Megane in my street. Some people just don't care while others pay a little more attention to this details.

My girlfriend works in an automotive company and when I told her I was going to buy the Auris she told me not too, not because of the car but because it was to new she told me to choose another or buy it a few months later (I bought mine in May) but I liked the car so much and I was really in need of a new one that I ignored this. I also know there is a list of known problems with the Auris but she is not authorized to tell me :D but once again this happens with all cars.

As long as these are the only big problems of the Auris I think this can't be considered a bad car, Toyota as a high quality standard according to my girlfriend they demand twice as much quality in their parts as for example Peugeot or Citroen do. It can only e compared with Honda in terms of demands.

Besides after knowing what one of my friends went trough with his new Audi A3 a couple of years ago (vibarations in the car, new gear box, AC not working, Radio not working, oil consumption etc.....) this problems are nothing.

[Parts-King]

name='Joglea' date='Jan 3 2008, 12:48 PM' post='707614']

I took delivery of my new Auris TR on 1st December and within 100 miles the breaks started to sqeal. Its been back to the dealership twice first for a deglaze and then new brakes but they still sqeal albeit intermittently now. Has anyone had this problem?

You are not alone, there is an issue with this at the moment, new pads, anti squeal shims, nothing makes a difference, they are working on a fix. I drive a company TR 1.6 and it drives me mad, I cant even get mine fixed, who should I complain to? :D: I'm sure there will be a fix soon. Please read the above thread, I have answered the washer question previously

Kingo

[Grippen]

name='Joglea' date='Jan 3 2008, 12:48 PM' post='707614']

I took delivery of my new Auris TR on 1st December and within 100 miles the breaks started to sqeal. Its been back to the dealership twice first for a deglaze and then new brakes but they still sqeal albeit intermittently now. Has anyone had this problem?

You are not alone, there is an issue with this at the moment, new pads, anti squeal shims, nothing makes a difference, they are working on a fix. I drive a company TR 1.6 and it drives me mad, I cant even get mine fixed, who should I complain to? :D: I'm sure there will be a fix soon. Please read the above thread, I have answered the washer question previously

Kingo

But they fixed mine I've been running with for more then 2 weeks and no sound. Not saying it can return but by this time when I used it the first time it was already making the sounds. Maybe the found a solution already...

[Parts-King]

It is strange because it does not affect every car, mine is particularly bad, but others we have had no problems

Kingo

[Joglea]

Hello to both well I had a Saxo so I guess its not difficult to say that I do not regret the fact of changing it for the Auris.

About the problems you report. I also had the brakes noise and that was fixed at the dealer I have to say it was a hard battle because they didn't had all the parts the first 2 times. Anyway they were very cordial in the last time, they fixed the problem and even brought me the car to work.

The windshield washers is a problem that I don't have then again someone already reported the solution and I think it's not something new either.

I think such problems are minor when compared to other ones this can be easily fixed if the service shops want to. The problem sometimes is that for them this issues are low priority and they say don't notice it, simply do half of the work or don't check the database to see what is the solution. In the case of the brakes I'm almost sure they checked it because they were waiting for material so I think that slowly they are learning what to do.

I know its not nice and I don't work for Toyota or have shares in the company but every new car as problems it's not a Toyota problem or Auris problem. Every new car and when I say new, is brand new parts which is the case of the Auris. Taking some buttons aside everything else is brand new as so such problems happen. I read somewhere that the Meganes for example also have the brakes noise problem and I managed to confirm that last week with a Megane in my street. Some people just don't care while others pay a little more attention to this details.

My girlfriend works in an automotive company and when I told her I was going to buy the Auris she told me not too, not because of the car but because it was to new she told me to choose another or buy it a few months later (I bought mine in May) but I liked the car so much and I was really in need of a new one that I ignored this. I also know there is a list of known problems with the Auris but she is not authorized to tell me :D but once again this happens with all cars.

As long as these are the only big problems of the Auris I think this can't be considered a bad car, Toyota as a high quality standard according to my girlfriend they demand twice as much quality in their parts as for example Peugeot or Citroen do. It can only e compared with Honda in terms of demands.

Besides after knowing what one of my friends went trough with his new Audi A3 a couple of years ago (vibarations in the car, new gear box, AC not working, Radio not working, oil consumption etc.....) this problems are nothing.

Hi Grippen

I agree with everything you say. However, when you buy anything new you expect it to be problem free and a new car is no exeption especially when you consider the price you pay and in my case, if the dealership was a bit more professional and Toyota GB has answered my letter and email I probably wouldn't be feeling so aggrieved.

If you get good service ie someone appears to be interested then its not such an issue because you at least feel that someone is on your side, but I haven't had any of that with Toyota and I'm very disappointed by this.

I've had 4 Honda Jazz's over the past years, all of which had a problem at some stage but the Honda dealership I used gave an excellent service and the impression that nothing was too much trouble so I obviously kept going back to them.

At the end of the day you can only speak as you find and my experience so far of Toyota isn't particularly good.

So you're absolutely right in what you say - its not necessarily the car thats the issue its the people you have to deal with to get the problems put right.

[Grippen]

Yes I agree with you off course for the amount of money with pay specially for us since we had smaller cars so I bet you made a big effort like me to have it so we expect no big problems.

I guess you're in UK I don't know how is the service there I can tell you that here Portugal things didn't start so well. I bought the car in a town next to mine since it was easy to go there over the weekend. I live near Lisbon but decided to go there also the sales guy was so cordial and nice in every step that I decided to go for it there.

I received my car and he explained me every single detail even the more obvious I read someone complaining about these that they didn't do this to him. He even called me the first 3 or 4 weeks to know how things were going. My first problem was related to the alarm. They offered me an alarm system there not the original for the Auris from Toyota because those are assembled in factory but one recommended by Toyota Portugal. It was making the Auto headlights function not to work properly I wrote about these before.

Anyway to resume I went to the dealer where I bought the car they couldn't solve the problem and never got to me again to find a solution after 2 months and 1 call where they said they were still trying to figure the problem I went to the HQ in Lisbon left the car there reported these, the brakes and dashboard problems. Alarm issue was fixed, dashboard noises too for a few weeks only (still have that issue to handle) and the brakes they told me they couldn't ear anything. Brakes eventually got worse specially in reverse. Then I made some scratches in one fo the doors and I decided to use the Service shop next to my work place they were very nice and as so I decided to go with the Auris for the 15000 km also there. The rest of the story I wrote above.

So I guess sometimes as you said its up to the service shop and the persons there. At least here its not only Toyota, my friend from the A3 had serious problems with service in Lisbon then he decided to change service shop and improved a little.

[Aldridge Andy]

I agree with everything you say. However, when you buy anything new you expect it to be problem free and a new car is no exeption especially when you consider the price you pay and in my case, if the dealership was a bit more professional and Toyota GB has answered my letter and email I probably wouldn't be feeling so aggrieved.

If you get good service ie someone appears to be interested then its not such an issue because you at least feel that someone is on your side, but I haven't had any of that with Toyota and I'm very disappointed by this.

I've had 4 Honda Jazz's over the past years, all of which had a problem at some stage but the Honda dealership I used gave an excellent service and the impression that nothing was too much trouble so I obviously kept going back to them.

At the end of the day you can only speak as you find and my experience so far of Toyota isn't particularly good.

So you're absolutely right in what you say - its not necessarily the car thats the issue its the people you have to deal with to get the problems put right.

Joglea,

Which dealership are you using in the West Midlands? I suspect we may be going to the same one! ;)

Would it happen to be based in Birmingham? or is there more than one dealership that behaves the same way?

Andy.

[aurismmt]

My Auris also has squeeky brakes. Had it about 2 weeks. However, they are not as bad as they once were so maybe the squeek goes eventually.

[Joglea]

I agree with everything you say. However, when you buy anything new you expect it to be problem free and a new car is no exeption especially when you consider the price you pay and in my case, if the dealership was a bit more professional and Toyota GB has answered my letter and email I probably wouldn't be feeling so aggrieved.

If you get good service ie someone appears to be interested then its not such an issue because you at least feel that someone is on your side, but I haven't had any of that with Toyota and I'm very disappointed by this.

I've had 4 Honda Jazz's over the past years, all of which had a problem at some stage but the Honda dealership I used gave an excellent service and the impression that nothing was too much trouble so I obviously kept going back to them.

At the end of the day you can only speak as you find and my experience so far of Toyota isn't particularly good.

So you're absolutely right in what you say - its not necessarily the car thats the issue its the people you have to deal with to get the problems put right.

Joglea,

Which dealership are you using in the West Midlands? I suspect we may be going to the same one! ;)

Would it happen to be based in Birmingham? or is there more than one dealership that behaves the same way?

Andy.

Hi Andy

We're using Toyota World Solihull which is the same company as Toyota World Birmingham - both owned I understand by the Sytner Group. The Solihull branch has only been open since August so you'd have thought they'd be out to impress and to be fair the sales guys were OK, but its same old story once they've got your money they don't want to know.

Today we've actually received a response from Toyota GB - a complete waste of time because it states that although the brakes squeal it is not detrimental to the braking efficiency and the Centre will rectify this. Well they haven't managed to thus far and why should I be expected to drive around in a brand new car with sqeaky brakes anyway, and the windscreen washer jets can't be adjusted and that they are within the manufacturer's specification. What a load of nonsense.

The most worrying part is that if you can't get any back up from Toyota who can you expect it from!!

[GregP]

The "brake issue" was sorted by my dealer on a next day after I called them. They said it is general problem and replaced pads.

[Aldridge Andy]

Hi Andy

We're using Toyota World Solihull which is the same company as Toyota World Birmingham - both owned I understand by the Sytner Group. The Solihull branch has only been open since August so you'd have thought they'd be out to impress and to be fair the sales guys were OK, but its same old story once they've got your money they don't want to know.

Today we've actually received a response from Toyota GB - a complete waste of time because it states that although the brakes squeal it is not detrimental to the braking efficiency and the Centre will rectify this. Well they haven't managed to thus far and why should I be expected to drive around in a brand new car with sqeaky brakes anyway, and the windscreen washer jets can't be adjusted and that they are within the manufacturer's specification. What a load of nonsense.

The most worrying part is that if you can't get any back up from Toyota who can you expect it from!!

Hi Mate,

You're right I'm using Toyota World Birmingham. The sales team too at the Birmingham branch were profesional.

I've tried contacting Toyota GB after all in my case there were customer reviews on their own web site thanking Toyota for assisting their dealer in resolving Dashboard rattles. Their response to me, after I complained that they had not responded in about eight weeks or more, was you need to show your dealer what exaclty is happening, and there was nothing more they could do. That was their response.

Anyway I took the master technician out in the car with me for the third time, and before long he'd removed the glovebox as we drove along trying to locate my dashboard rattles and squeaks. Anyway the car was left with them for a week, and road tested by the assistant service manager.

I then collected the car, and one hour of use later, everything was back as it was, except now with bits of adhesive felt sticking out here and there.

Currently they have fixed:-

1/squeaking clutch pedal

2/the rattle from above the upper seatbelt mount on the drivers side.

Currently outstanding:-

1/Dashboard Squeaks and Rattles ( 4 attempts so far )

2/Centre Console Squeaks and Rattles ( 4 attempts so far )

3/Metallic Rattle apparently from under the front passenger floor area ( 4 attempts so far )

4/Squeaking Breaks when comming to a stop ( 1 attempt so far )

5/Movement in drivers seat when getting out of the car (New) (p.s. I'm not exactly fat at 6'3" and 12.5st)

I have recently contacted Consumer Direct / Trading Standards, and the Dealer Principal. Shortly I forsee it will also require a solicitor.

The car in front used to be a Toyota! ;)

[moonstone mart]

The "brake issue" was sorted by my dealer on a next day after I called them. They said it is general problem and replaced pads.

It is a very well known problem with the Auris. New pads dont always fix the problem though.

There are modded shims/sticky rubber pads for the brake pads and very thick brake pad grease which can also help.

Had a customer this week that sat in the waiting area for 4-5hours as he didnt want the car back until the noise was gone (requested other things to be done too)

Ended up skimming front discs, fitting new pads, modded shims, the pad backing and the grease. He didnt mind waiting as it was sorted - finally

Mart.

[Joglea]

Hi Andy

We're using Toyota World Solihull which is the same company as Toyota World Birmingham - both owned I understand by the Sytner Group. The Solihull branch has only been open since August so you'd have thought they'd be out to impress and to be fair the sales guys were OK, but its same old story once they've got your money they don't want to know.

Today we've actually received a response from Toyota GB - a complete waste of time because it states that although the brakes squeal it is not detrimental to the braking efficiency and the Centre will rectify this. Well they haven't managed to thus far and why should I be expected to drive around in a brand new car with sqeaky brakes anyway, and the windscreen washer jets can't be adjusted and that they are within the manufacturer's specification. What a load of nonsense.

The most worrying part is that if you can't get any back up from Toyota who can you expect it from!!

Hi Mate,

You're right I'm using Toyota World Birmingham. The sales team too at the Birmingham branch were profesional.

I've tried contacting Toyota GB after all in my case there were customer reviews on their own web site thanking Toyota for assisting their dealer in resolving Dashboard rattles. Their response to me, after I complained that they had not responded in about eight weeks or more, was you need to show your dealer what exaclty is happening, and there was nothing more they could do. That was their response.

Anyway I took the master technician out in the car with me for the third time, and before long he'd removed the glovebox as we drove along trying to locate my dashboard rattles and squeaks. Anyway the car was left with them for a week, and road tested by the assistant service manager.

I then collected the car, and one hour of use later, everything was back as it was, except now with bits of adhesive felt sticking out here and there.

Currently they have fixed:-

1/squeaking clutch pedal

2/the rattle from above the upper seatbelt mount on the drivers side.

Currently outstanding:-

1/Dashboard Squeaks and Rattles ( 4 attempts so far )

2/Centre Console Squeaks and Rattles ( 4 attempts so far )

3/Metallic Rattle apparently from under the front passenger floor area ( 4 attempts so far )

4/Squeaking Breaks when comming to a stop ( 1 attempt so far )

5/Movement in drivers seat when getting out of the car (New) (p.s. I'm not exactly fat at 6'3" and 12.5st)

I have recently contacted Consumer Direct / Trading Standards, and the Dealer Principal. Shortly I forsee it will also require a solicitor.

The car in front used to be a Toyota! ;)

Andy

I guess you must be as frustrated as me and I can see I'll end up going down the same route really if I don't get any joy.

Another route you might be able to take before getting a solicitor involved is this. If you've had any sort of finance on the car write to the finance company and explain whats happening and ask that they get involved since they have an interest in the car. This is the route I will take after contacting Trading Standards if necessary.

Some years ago I had a brand new Hyundai which had a problem with the gears. It went back and forth to dealer and they had a technician from Hyundai come up to see it, they changed the box and did a million other things but to no avail so it was a case of you'll have to live with it which obviously wasn't acceptable.

I contacted Hyundai Finance who got involved and in the end Hyundai ordered me a brand new car and gave me a hire car whilst I waited for it to be delivered. It was a bit of an up hill struggle but it worked. And funnily enough, when we bought the Auris the finance guy at the dealership commented to me that it is a good idea to have some finance in case there's a problem. He could, of course have been just saying that to get me to do the finance through them but since it was interest free there wasn't anything in it for them. Worth a try anyway.

[Joglea]

name='Joglea' date='Jan 3 2008, 12:48 PM' post='707614']

I took delivery of my new Auris TR on 1st December and within 100 miles the breaks started to sqeal. Its been back to the dealership twice first for a deglaze and then new brakes but they still sqeal albeit intermittently now. Has anyone had this problem?

You are not alone, there is an issue with this at the moment, new pads, anti squeal shims, nothing makes a difference, they are working on a fix. I drive a company TR 1.6 and it drives me mad, I cant even get mine fixed, who should I complain to? :D: I'm sure there will be a fix soon. Please read the above thread, I have answered the washer question previously

Kingo

Hi Kingo

Well if you can't get it sorted I stand no chance. I find it hard to believe that Toyota are so laid back about the problems because its not doing their reputation any good having dissatisfied new owners around. Generally I love my car but this noise if very annoying and for Toyota just to dismiss it is unforgiveable. If it was a cheap and cheerful make it would be more acceptable but since it was neither I just find it very frustrating as I'm sure you do.

[Aldridge Andy]

Andy

I guess you must be as frustrated as me and I can see I'll end up going down the same route really if I don't get any joy.

Another route you might be able to take before getting a solicitor involved is this. If you've had any sort of finance on the car write to the finance company and explain whats happening and ask that they get involved since they have an interest in the car. This is the route I will take after contacting Trading Standards if necessary.

Some years ago I had a brand new Hyundai which had a problem with the gears. It went back and forth to dealer and they had a technician from Hyundai come up to see it, they changed the box and did a million other things but to no avail so it was a case of you'll have to live with it which obviously wasn't acceptable.

I contacted Hyundai Finance who got involved and in the end Hyundai ordered me a brand new car and gave me a hire car whilst I waited for it to be delivered. It was a bit of an up hill struggle but it worked. And funnily enough, when we bought the Auris the finance guy at the dealership commented to me that it is a good idea to have some finance in case there's a problem. He could, of course have been just saying that to get me to do the finance through them but since it was interest free there wasn't anything in it for them. Worth a try anyway.

Sadly there wasn't any finance on the car, I just brought it outright.. so that avenue is closed.

Consumer Direct have said that I do have a case, but my local trading standards office are unable to deal as they have an upper limit of £5,000 as at that point I understand it can no longer be dealt with in The Small Claims Court.

The only route open to me will be to arange for a solicitor to pursue the dealer.

As it stands my letter to the dealer principal was delivered on December 28th, and the dealership has 14 days to respond. So far they have remained silent.

If we are unable to reach a mutually agreeable resoloution prior to a solicitors involvement then this will definatelty be my last Toyota.

Likewise if I'd gone out and brought a Kia Picanto with a few rattles and squeaks then I wouldn't have been too concerned as I would have been buying basic transport. I'm sure that Toyota would hate to think that the Auris is simply "Basic Transport" after all an Auris T180 can cost nearly £20K.

Let me know how you get on.

Andy.

[Parts-King]

name='Joglea' date='Jan 3 2008, 12:48 PM' post='707614']

I took delivery of my new Auris TR on 1st December and within 100 miles the breaks started to sqeal. Its been back to the dealership twice first for a deglaze and then new brakes but they still sqeal albeit intermittently now. Has anyone had this problem?

You are not alone, there is an issue with this at the moment, new pads, anti squeal shims, nothing makes a difference, they are working on a fix. I drive a company TR 1.6 and it drives me mad, I cant even get mine fixed, who should I complain to? :D: I'm sure there will be a fix soon. Please read the above thread, I have answered the washer question previously

Kingo

Hi Kingo

Well if you can't get it sorted I stand no chance. I find it hard to believe that Toyota are so laid back about the problems because its not doing their reputation any good having dissatisfied new owners around. Generally I love my car but this noise if very annoying and for Toyota just to dismiss it is unforgiveable. If it was a cheap and cheerful make it would be more acceptable but since it was neither I just find it very frustrating as I'm sure you do.

I cant disagree with you, but they are working on a fix, the fix worked on mine for a few days and it came back

Kingo

[john479]

Hello All, How do you remove the lower glovebox, I need to change it after an idiot gouged the front of it, any help appreciated, John