Have I Been Stitched Up?

[jwild]

Hi All,

Have found that the 05 Verso I purchased on thursday did not have it's 20k service, so has only had one at 10k and one at 30k (day before I purchased from dealers). Also cant get cruise control to work.

Sounding like a lemon, should I be taking it back for a refund. Sales bod swore it had full proper service history. SHould have asked to see it, I know, but in the middle of difficult time with imminent childbirth, so it was a pain to even get there to pick the damn thing up. Salesperson I was dealing with left without telling anyone I was due to be picking it up, so valeting not done (mud on interior), and new mats I purchased were not there. Cheeky gits even pulled a face when I asked where my complimentary tank of fuel was.

Any responses helpfu.

Cheers

J

[bjw]

Was this from a Toyota dealer ???

The missing 20,000 service could invalidate any warranty you have left !!!

If it was me I would be on the phone Monday and ask to speak to the dealer principal as you have been obviously misled (do not speak to anyone else) !!

Whether you give the car back is really down to you if you are not happy with the car hand it back !!it will be easier to do it now than in 3 months time I suggest you trust your gut instinct.

If you do decide to keep the car and they rectify all the problems make sure you receive some recompense for the inconvenience you have had

And one last point put your complaint in writing and keep a copy for yourself

[jwild]

Was this from a Toyota dealer ???

The missing 20,000 service could invalidate any warranty you have left !!!

If it was me I would be on the phone Monday and ask to speak to the dealer principal as you have been obviously misled (do not speak to anyone else) !!

Whether you give the car back is really down to you if you are not happy with the car hand it back !!it will be easier to do it now than in 3 months time I suggest you trust your gut instinct.

If you do decide to keep the car and they rectify all the problems make sure you receive some recompense for the inconvenience you have had

And one last point put your complaint in writing and keep a copy for yourself

Yes - from Currie Motors, Twickenham. Had enough of their ***** poor service anyway, and having to go back for forgotten mats. If missing 20,000 service invalidates warranty then it is going back.

Problem is it will be a pain without a car, and I have to go through all the grief of finding another one. Not being messed around like this though.

[bjw]

You can do a search of the Toyota used car data base ( on toyota's main site)which tells you what vehicles are available at the franchise dealers in the country and a dealer should be able to source it for you !!

Don't forget it a buyers market out there and with the new registrations coming out soon dealers will be desperate to clear there old used car stock

[Parts-King]

If it was a Toyota approved used car you could ask to exchange it on their 30 day plan. Of course it will leave you without a car for a period of time. I am sure the dealer principle will be completely unaware of these failings so why not give him a call, followed up by a recorded delivery letter, explaining your grievence and what you would like done about it. Do it now, if you want to reject the car, it is better done after a few days rather than a few months. Service history is important, especially if something goes wrong outside the warranty period, speak to the boss, not the sales manager, and do it today

Kingo

[bjw]

If it was a Toyota approved used car you could ask to exchange it on their 30 day plan. Of course it will leave you without a car for a period of time. I am sure the dealer principle will be completely unaware of these failings so why not give him a call, followed up by a recorded delivery letter, explaining your grievence and what you would like done about it. Do it now, if you want to reject the car, it is better done after a few days rather than a few months. Service history is important, especially if something goes wrong outside the warranty period, speak to the boss, not the sales manager, and do it today

Kingo

Kingo works in the trade and has had many years experience in the motor business !! if you end up going to the same dealer they may lend you a car until they source you another !!

[Parts-King]

Kingo works in the trade and has had many years experience in the motor business !! if you end up going to the same dealer they may lend you a car until they source you another !!

Sorry, you are quite right of course, if you reject the car, the dealer, if he is worth his salt, will loan you a car until a suitable alternative is found, You would be without transport if you rejected the car and went elswhere is what I should have said. Sorry for any confusion

Kingo

[jwild]

If it was a Toyota approved used car you could ask to exchange it on their 30 day plan. Of course it will leave you without a car for a period of time. I am sure the dealer principle will be completely unaware of these failings so why not give him a call, followed up by a recorded delivery letter, explaining your grievence and what you would like done about it. Do it now, if you want to reject the car, it is better done after a few days rather than a few months. Service history is important, especially if something goes wrong outside the warranty period, speak to the boss, not the sales manager, and do it today

Kingo

Kingo works in the trade and has had many years experience in the motor business !! if you end up going to the same dealer they may lend you a car until they source you another !!

Thanks - much appreciated. I was staggered to see nothing in the service history for the 20k service - totally the opposite of what the sales bod told me (1 previous owner, full toyota dealership service history)

Wife is having 3rd baby tomorrow (induction), so I am going to call and speak to the dealer principal on thursday, which is a week from purchase, and follow up with a recorded delivery letter. I am going to reject the car and ask them to source me a similar one, and lend me one I can ferry 3 kids in in the interim.

I still have £1500 in the budget, so they should be able to find me one somewhere.

Anyone know a number at Toyota UK I can call to make sure I have my ducks lined up should they prove tricky. Today the damn thing took about 5/6 seconds to start, which does not sound a lot, but when you actually count them it is scary thinking it wont fire up at all.

[bjw]

Give the dealer a chance to rectify the poor service you have received and see what alternative car he comes up with also have a look on

http://www.toyota.co.uk/cgi-bin/toyota/bv/...875&sr=Mall

You will see whats around and the price they are charging don't be hoodwinked into paying more than you have to

Good luck with the new arrival

I think the telephone is Tel: (01737) 363633

Jo Woodlove , Customer services manager , at Toyota GB Epsom you may be able to speak to her by asking to be put through to her extension.

Miguel Fonseca, Managing director , at UK operations based in Epsom he replaced Graham Smith as managing director in 2006

Don Baker , customer relations manager, at Toyota Motor Europe the address I think is Avenue du Bourget60-Bourgetlaan60,

B-1140,Brussels-Belgium

[Parts-King]

Hold fire on contacting any or all of the above, you will be wasting time and ink. :D: The procedure is to go to the dealer first and see what will be done, Toyota will just send it to the dealer for sorting out in the first instance, so concentrate your efforts with your dealer first. If they are not willing to do anything then by all means make contact with Toyota. You will not speed up the process by going direct

Kingo

[bjw]

Hold fire on contacting any or all of the above, you will be wasting time and ink. :D: The procedure is to go to the dealer first and see what will be done, Toyota will just send it to the dealer for sorting out in the first instance, so concentrate your efforts with your dealer first. If they are not willing to do anything then by all means make contact with Toyota. You will not speed up the process by going direct

Kingo

"quote

Hold fire on contacting any or all of the above, you will be wasting time and ink

quote "

How very true

[Parts-King]

I often see (or hear) people blowing a gasket!

It really does pay to do it by the book, calm but firm with your requests, followed up in writing so there can be no disputes later, keep copies of everything, and have a knowledge of your rights. I like this FAQ sheet from the old dti

Good luck

Kingo