2nd Year Service Cost- Confused!

[Cheeza]

My Aygo is due for a second year 20k service (warranty is due to finish end Nov this year) It has only done 12k.

I have been quoted £200 inclusive of VAT by a Toyota dealership (including replacing brake fluid, handset batteries, pollen filter).

Does this seem reasonable or am i being ripped off?! I am female so wouldnt be surpirsed!!!

My other option is to take car to a non-toyota dealership for a service - however i am unsure if this will effect my warranty if they find any problems? If they do should i book it in to a Toyota service centre to have the work done?

Any help / advice would be greatly appreciated :D :D

[T.F.S.B.I.G.W.S.]

My Aygo is due for a second year 20k service (warranty is due to finish end Nov this year) It has only done 12k.

I have been quoted £200 inclusive of VAT by a Toyota dealership (including replacing brake fluid, handset batteries, pollen filter).

Does this seem reasonable or am i being ripped off?! I am female so wouldnt be surpirsed!!!

My other option is to take car to a non-toyota dealership for a service - however i am unsure if this will effect my warranty if they find any problems? If they do should i book it in to a Toyota service centre to have the work done?

Any help / advice would be greatly appreciated :D :D

My second year service was £169.45 in April 2008 and I thought that was steep. The salesman who sold me my Aygo said that non-toyota dealerships are OK if they use toyota parts.

[Unklian]

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[daveyjp]

£200 is about what we paid including a brake fluid change.

They are simple cars to service, but I was prepared to pay Toyota prices for the dealer stamp in the book and have no problems should a warranty issue arise this year.

[Unklian]

£200 is about what we paid including a brake fluid change.

They are simple cars to service, but I was prepared to pay Toyota prices for the dealer stamp in the book and have no problems should a warranty issue arise this year.

That's how I should have said it.

Ian.

[zakelwe]

Totally agree with Unklian on this. There is so little to do and the first and 2nd service can be done by the owner except for the warranty. I will be asking for quotes from various independants and main dealers before I do mine. If I can get it for nearer £100 I will go independent.

Regards

Andy

[gordonh]

I looked at the Aygo book the other day and I'm sure it mentioned that the fluid should be replaced at the 2 year mark, so if they are charging you extra for it they are conning you.

My old KA recommended it should be replaced but the Aygo says it should be, it's not an 'inspect and replace if needed' item.

I can already see the fun I'm going to have in 18months when my car reaches this service and they try to charge me for it on top of the Toyota Service Plan I paid for.

[DangerMouse]

Wish it was possible to get a Haynes manual for the Aygo. Great guide on here for the brake disc/pad change, but I'd contemplate servicing it/basic maintenance if I had a decent guide book.

[Cheeza]

got my 'breakdown' emailed today to me -

The 20,000 mile service includes;

-Engine oil

-Engine oil filter

-Sump washer ????

-Screen wash

-Hand set batteries

-Pollen filter

and the brake fluid

all included in service for £200! Don't know all of these are all required?!

i have asked for quotes from a few independent dealers but apparently if your car needs work and is not covered under the warranty, if they dont use toyota parts it nulls your warranty!!! Im even more confused!!! Then i got told you shouldnt need to pay for a service when your car is under warranty!

I'm even more confused now! arghhhhh! lol

[zakelwe]

got my 'breakdown' emailed today to me -

The 20,000 mile service includes;

-Engine oil

-Engine oil filter

-Sump washer ????

-Screen wash

-Hand set batteries

-Pollen filter

and the brake fluid

all included in service for £200! Don't know all of these are all required?!

i have asked for quotes from a few independent dealers but apparently if your car needs work and is not covered under the warranty, if they dont use toyota parts it nulls your warranty!!! Im even more confused!!! Then i got told you shouldnt need to pay for a service when your car is under warranty!

I'm even more confused now! arghhhhh! lol

Thanks for that, I will use it as a guide for when I get my car serviced later this year if I use the independents.

Personally the items I'd not ask to be done are the screen wash, the pollen filter and the handset batteries ( if that referring to the key ? ). Surely battery's should be allowed to run out so being better for the environment and getting your moneys worth?

How much did they charge for the filter, Battery and screenwash?

Regards

Andy

[Cheeza]

got my 'breakdown' emailed today to me -

The 20,000 mile service includes;

-Engine oil

-Engine oil filter

-Sump washer ????

-Screen wash

-Hand set batteries

-Pollen filter

and the brake fluid

all included in service for £200! Don't know all of these are all required?!

i have asked for quotes from a few independent dealers but apparently if your car needs work and is not covered under the warranty, if they dont use toyota parts it nulls your warranty!!! Im even more confused!!! Then i got told you shouldnt need to pay for a service when your car is under warranty!

I'm even more confused now! arghhhhh! lol

Thanks for that, I will use it as a guide for when I get my car serviced later this year if I use the independents.

Personally the items I'd not ask to be done are the screen wash, the pollen filter and the handset batteries ( if that referring to the key ? ). Surely battery's should be allowed to run out so being better for the environment and getting your moneys worth?

How much did they charge for the filter, Battery and screenwash?

Regards

Andy

They havent given me a step by step breakdown but think i will be asking for one! Let you know if i do! :D

Had a wee look on some other forums today and the consensus is that if you need a service and your car is still under warranty you can still take to an independent dealer as long as they use toyota parts and are VAT registered in shouldnt effect your warranty - apparently its against EU law for the manufacturer to say that you must take it to a toyota dealer.

On the downside, i read if it doesnt have a toyota service it can effect the value of the car when it comes to trade in time.

Would you get a toyota service over an indepedent one?

[Red Yaris 54]

I looked at the Aygo book the other day and I'm sure it mentioned that the fluid should be replaced at the 2 year mark, so if they are charging you extra for it they are conning you.

Indeed the book does say that the brake fluid should be changed every TWO years.................It also says that it is a chargeable extra.

[daveyjp]

An independent will probably save you about £50. Is it worth £50 to you to definately preserve the warranty and get a dealer stamp in the book?

If you are intending on swapping after 3 or 4 years preserve the dealer service record. Once you get past five years the car won't be worth that much so a dealer history won't make a massive difference to value.

[Batfink]

I've had my Aygo serviced by an independent garage - though mainly for the convenience and to avoid the poor service at my most local dealer. Once the warranty is out I'll just do it myself.

Regarding re-sale - I wonder if this makes such a difference anymore? Most people seem to realise now that dealers are no better (often worse) than small garages that have to rely on their reputation far more?

The satisfaction of telling the dealer I bought the car from that no I wouldn't be bringing it in for service - now or ever - was big too. :)

x

[zakelwe]

Regarding re-sale - I wonder if this makes such a difference anymore? Most people seem to realise now that dealers are no better (often worse) than small garages that have to rely on their reputation far more?

x

I don't think it makes much difference either, especially in these days when anyone buying a second hand car will be trying to get it as cheaply as possible anyway. If you can save £100 on 2 services that's 1200 miles of free petrol or half my insurance for the year or roadside cover. So yes, it does make a difference.

Regards

Andy

[gordonh]

I looked at the Aygo book the other day and I'm sure it mentioned that the fluid should be replaced at the 2 year mark, so if they are charging you extra for it they are conning you.

Indeed the book does say that the brake fluid should be changed every TWO years.................It also says that it is a chargeable extra.

Odd mine makes no mention of any 'chargeable extras', you must have a different book?

http://i277.photobucket.com/albums/kk56/go...AygoService.jpg

Now the book does mention it as an 'Additional Replacement' so if I booked the car in for a regular Intermediate/Full service and it happened to full on a 2 year mark they would have a case to charge me extra. But the fact that I purchased a Toyota 3-Year Service Plan that is only available for sale on a new car the 'Additional Replacements' that will be needed to be 'Replaced' rather than just 'Inspected and changed if needed' on any service during that plan should be factored into that price.

In a similar way I can see them charging for the set of Spark Plugs at the 4 year/40k miles mark on top of the regular service cost, unless I had purchased a 5-Year Plan from Toyota instead of the 3-Year.

[adilmon]

Wish it was possible to get a Haynes manual for the Aygo. Great guide on here for the brake disc/pad change, but I'd contemplate servicing it/basic maintenance if I had a decent guide book.

Ok, let's do one. I've got the info, but there's not many people with a diesel Aygo. Anyone want a free service for their petrol Aygo? PM me your location (southern UK please) and we'll sort something out.

I'm coming up to the end of my warranty and will probably only take it to Toyota for the intermediate 10k service check up. If I need a stamp I'll just ask a local garage to change the oil and get it stamped

[Ullevi]

If you decide to get a service from a main dealer it is always worth ringing up 3 or 4 of your most local dealers to get quotes.

They vary by a surprising amount.If you then have a preference due to location/convenience/level of service you can usually get them to price match the cheapest quote.

For instance,for my 1 yr service I rang the 3 nearest Toyota dealers ranging from 3 miles to 16 miles away from me.The quotes varied from £113 to £159,even with 2 dealers within the same group(Listers) I was quoted different prices with a 7 mile distance between them!

When I said I felt their quote was expensive and that I had a quote for £113,they offered to match it!

[Unklian]

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[gordonh]

Hi Everybody.

Mine goes in tomorrow for its 2nd service.

Quoted £165.00

Told that the price includes "Everything & V.A.T." "Are you SURE?" "Yes, everything & V.A.T."

Everything is marked to make sure its changed.

Torque wrench is going with me to check wheel bolts

just in case they have been air-wrenched & not checked.

I'll let you know how they go on.

So Mr. T, be prepared. you have been warned!

That pedantic bloke is on his way again.

Ian.

Judging from some of the posts on this forum, you can almost guarantee that you will get a call at some point that will go something like :

Dealer : 'Hello Sir, Toyota suggest that the Brake fluid is also changed at your 2 year service, would you like us to do it?'

You : 'I thought the service was all in?'

Dealer : 'It is but the Brake Fluid is an Inspection Item and yours appears to be OK, but Toyota still suggest it should be done, do you want us to replace it? It will only add £25 onto the service'

You (worrying about your warranty if you don't) : 'Er OK.'

I suggest you don't have the fight on the phone(non-public arguments have less effect than ones in a showroom where they are trying to sell new cars), when you go into the dealer to pick the car up make sure you take your Service Book with you (the one I posted a crap copy of above). When you get there tell them they have made an error and that Toyota say the Brake Fluid should be replaced at the Two Year Service, which is what you paid them to do.

If they continue to argue ask loudly to speak to someone in charge, and work your way up.

Another tactic that seems to work well is talk to people looking at new cars and ask them for their interpretation of the wording in the Toyota Service Manual and see if they agree with you. Don't start shouting just raise your voice loud enough that others can hear there is a problem. They will want to get rid of you as soon as possible.

I had exactly this problem with my Ford KA and got the charge dropped in the end.

[Cheeza]

One more question I forgot to ask (yes I am blonde!) :D

My car is in its 3rd year of warranty, but has only had one service (when i bought the car a year ago) I have only done just over 12k.

So does that mean it should get a 2nd year (20k) service or 3rd year (30k) service???

Thanks again!

[daveyjp]

First is an interim, next is a full. It needs a full service.

[Unklian]

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[Ullevi]

Result!

I take it the brake fluid change was included in the price quoted,then.

[Unklian]

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