Bad News For Our T180

[Kingpleb]

We are now chopping it in for a suzuki....

Ill copy what i've put on another forum about this as i feel so strongly on it and then comment at the bottom.

The Verso T180 is being chopped it.

its had 17(you read it right) warranty claims against it as well as problems with the 5th injector and ECU. annoyingly the alloys have been bubbling, its had 2 replaced so far and would soon need another doing as well..

The turbo is now dying as on cold startup she will not accelerate as she should, the HDi is honestly twice as quick from cold as it and it seems documented to be a turbo and something else causing the issue.

I have contacted the local toyota outfit we got it from and said i want to reject the car back and have them just clear the finance on it, not even a rebate now and that we DO NOT want another toyota to replace it.

If this fails then i'll maybe try and push toyota finance with section 75 of the consumer credit act to get some money out of them as we have spotted a nice Suzuki Swift Sport and Rachel has fallen in love with it so we may have to chop the verso in against it but take a very heavey loss against the outstanding finance.

Im honestly in the camp of pushing them to court if they screw me about anymore and getting compensation from them as well as the money we have paid for it as the last 5th injector issue we had the fuel was leaking and spraying out of it. the underside of the car and the rear panels were all covered in a film of the fuel and where the car parks on the driveway now has 2 very big patches were the fuel has leaked onto it and discoloured the stones.

Toyota Customer service UK agent Sam Betts even went as far as stating that my wife should have a mobile for when the car breaks down!! We bought the car as we dont have mobiles and we shouldn't expect to need them in a car 2.5years old.. i dont have one and i drive a 10yr old citroen with 231k on the clock! lol anyway, i have been most perturbed byt the lack of empathy and support from toyotas uk customer service agents. even when they can see how many claims its had against it i think its only fair that after the last breakdown with fuel vapour spraying around an engine bay we are more than fair to call it quits. The dealer mechanic had the look of disbelief when i told him about it as i had to drive it to them, but then when i popped the bonnet, started the engine and gave it a little rev it was hard to ignore the TURN IT OFF NOW that was shouted to me..... i wonder if thats because even diesel fuel and a hot turbo and exhaust dont often go together, i kid you not when i say the jacket around the battery was sopping with fuel as well as the engine cover and other sundry bits which in the long term may lead to more issues due to fuel ingress where it should not be...

I was hoping and believing that Toyota UK or at least Pentagon Toyota Doncaster would take it back off us and just clear the finance, no apology wanted or even rebate or good will gesture and to just clear the finance we owe on it. Last night i spoke to the dealer principle who basically said that after speaking to the Retail Motor Industry Federation (or suchlike) that they were under no obligation to take the car back.

We have had the vehicle since mid october and have given them more than enough chances to get the car right. Like i've said even now its got the cold start problem mentioned elsewhere in this section, an alloy that needs replacing and still the thought lingering in the back of our heads that at some point there will be another 5th injector/pipe issue and that fuel may start spraying into the engine bay.

The customer service we have had has been the worst i have ever come across. I've even worked for TalkTalk Broadband/Phone for nearly 3 years from their launch day so i know how cr@p service can really be and this is on a definite par with them....

Anyone that spots YN06 ZPZ walk away from it as its more warranty claims waiting to happen if you buy it!

We got it for £11,000 (46k on the clock) and are now part ex'ing it for £8000 just so we can get rid of it. yes thats over £3K loss in 5months so we may as well have bought a new one :(

We had an Auris 5 door 1.4d4-d MMT before this and that only had 1 fault in the 16months we owned it and that was sorted out nicely. This car has really shocked us as to how little some big companies seem to really care about a family with young children. The worst part is that we have no mobile phones and should not feel pressured to have to buy one just because the car we have is so unreliable. ***** i drive a Xantia estate HDi with 231k on the clock and that has had no issues of this level since i bought it other than the odd tiny thing but it is 9yr old! Yes i know that no new or nearly new car is perfect but when it comes to this level of faults should the manufacturer not show some goodwill and empathy and take the care back and just admit that they are not perfect and that sometimes there is the odd pile of horse poo that comes out of their factories??

[Sorry Verso Owner]

I wish I had seen your post earlier, I have a T180 55 plate the warranty list is endless with mine - the dealers deliberately mislead you and make you out to be mad, and as for customer services - without the treat of going to whatcar or the press they do not take you seriously and make you a minimum offer.

The list:-

On delivery:-

Wrong number plate

DVD player failed

Passenger airbag recall

Driver seat airbag light fault

gearbox changed

Engine Timing out

Electrical faults

oil burning

Above under warranty

Below has cost over £1500 to repair

Cat Converter replaced twice

Engine Coked up

5th injector replaced

all injectors replaced

Has never achieved it stated mpg ever - not even close.

Final fault is the air conditioner pipe has corroded and will cost +£500 to replace - this is after it sitting in the toyota garage for over two months over the winter (while in negotiations with Toyota UK) with the engine out and probably exposed to the elements.

New car on order bye bye and good riddance Toyota.

[blue verso 56]

I am sorry you have had so much trouble with your Verso !! I think you have been unlucky as there are many Verso owners who have had very reliable service from there's myself included!!

I think your complaint is with the dealership(Pentagon Toyota Doncaster) not Toyota as the Verso is an 06 (4 years old )or have I got that wrong ??.

I think Toyota customer service could have had a more proactive role in your complaint but I am afraid there response is probably no different from Suzuki or any other manufacturer would take .

I suggest you contact pentagons head office or consumer direct if its not to late

http://www.consumerdirect.gov.uk/about/what-we-do/

Good luck with your new car

Ps

there is a Toyota pr forum member(Toyota pr) who posts on the forum see if he can help with your complaint ??